Refund policy

Last updated: October 9, 2026

We can't accept returns or exchanges for sizing or a change of mind, so please check the size guide on each product page before you order. If you're between sizes, email us and we'll help you choose.

Damaged, defective or wrong items

If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right with a free replacement, or a refund if a replacement isn't possible.

Email info@ninelivesloud.com within 30 days of delivery and include:

Your order number
A clear photo of the problem
A short description of what went wrong

Cancellations

Need to cancel or change your order? Email us as soon as possible. Orders go into production quickly, and once production has started we can't cancel or change them.

Lost or undeliverable packages

Please double-check your shipping address at checkout. We can't refund or reship orders that are returned or lost because of an incorrect or incomplete address. If tracking shows your package was delivered but you can't find it, contact the carrier first, then email us and we'll help.